Cita APA (7th ed.)

Joseph Joel,under the direction of Gupta Vivek. (2005). Harrah's CRM Strategy. ICMR.

Cita Chicago (17th ed.)

Joseph Joel,under the direction of Gupta Vivek. Harrah's CRM Strategy. Hyderabad: ICMR, 2005.

Cita MLA (9th ed.)

Joseph Joel,under the direction of Gupta Vivek. Harrah's CRM Strategy. ICMR, 2005.