Cita APA (7th ed.)

Battistella , E. L. (2014). Sorry About That: The Language of Public Apology. OUP.

Cita Chicago (17th ed.)

Battistella , Edwin L. Sorry About That: The Language of Public Apology. New Delhi: OUP, 2014.

Cita MLA (9th ed.)

Battistella , Edwin L. Sorry About That: The Language of Public Apology. OUP, 2014.