Cita APA (7th ed.)

Harvard Business Review. (2001). Harvard Business Review on Customer Relationship Management. Harvard Business Press.

Cita Chicago (17th ed.)

Harvard Business Review. Harvard Business Review on Customer Relationship Management. Boston: Harvard Business Press, 2001.

Cita MLA (9th ed.)

Harvard Business Review. Harvard Business Review on Customer Relationship Management. Harvard Business Press, 2001.

Atenció: Aquestes cites poden no estar 100% correctes.