Cita APA (7a ed.)

Harvard Business Review. (2001). Harvard Business Review on Customer Relationship Management. Harvard Business Press.

Cita Chicago Style (17a ed.)

Harvard Business Review. Harvard Business Review on Customer Relationship Management. Boston: Harvard Business Press, 2001.

Cita MLA (9a ed.)

Harvard Business Review. Harvard Business Review on Customer Relationship Management. Harvard Business Press, 2001.