APA-viite (7. p.)

Harvard Business Review. (2001). Harvard Business Review on Customer Relationship Management. Harvard Business Press.

Chicago-viite (17. p.)

Harvard Business Review. Harvard Business Review on Customer Relationship Management. Boston: Harvard Business Press, 2001.

MLA-viite (9. p.)

Harvard Business Review. Harvard Business Review on Customer Relationship Management. Harvard Business Press, 2001.

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