Style de citation APA (7e éd.)

Harvard Business Review. (2001). Harvard Business Review on Customer Relationship Management. Harvard Business Press.

Style de citation Chicago (17e éd.)

Harvard Business Review. Harvard Business Review on Customer Relationship Management. Boston: Harvard Business Press, 2001.

Style de citation MLA (9e éd.)

Harvard Business Review. Harvard Business Review on Customer Relationship Management. Harvard Business Press, 2001.