APA (7 वां संस्करण) प्रशस्ति पत्र

Harvard Business Review. (2001). Harvard Business Review on Customer Relationship Management. Harvard Business Press.

शिकागो शैली (17वां संस्करण) प्रशस्ति पत्र

Harvard Business Review. Harvard Business Review on Customer Relationship Management. Boston: Harvard Business Press, 2001.

एमएलए (9वां संस्करण) प्रशस्ति पत्र

Harvard Business Review. Harvard Business Review on Customer Relationship Management. Harvard Business Press, 2001.