APA način citiranja (7. izdanje)

Harvard Business Review. (2001). Harvard Business Review on Customer Relationship Management. Harvard Business Press.

Čikaški stil citiranja (17. izdanje)

Harvard Business Review. Harvard Business Review on Customer Relationship Management. Boston: Harvard Business Press, 2001.

MLA način citiranja (9. izdanje)

Harvard Business Review. Harvard Business Review on Customer Relationship Management. Harvard Business Press, 2001.