Citazione Stile APA (7a Edizione)

Harvard Business Review. (2001). Harvard Business Review on Customer Relationship Management. Harvard Business Press.

Citazione stile Chigago Style (17a edizione)

Harvard Business Review. Harvard Business Review on Customer Relationship Management. Boston: Harvard Business Press, 2001.

Citatione MLA (9a ed.)

Harvard Business Review. Harvard Business Review on Customer Relationship Management. Harvard Business Press, 2001.