Harvard Business Review. (2001). Harvard Business Review on Customer Relationship Management. Harvard Business Press.
Chicagoスタイル(17版)引用形式Harvard Business Review. Harvard Business Review on Customer Relationship Management. Boston: Harvard Business Press, 2001.
MLA(9版)引用形式Harvard Business Review. Harvard Business Review on Customer Relationship Management. Harvard Business Press, 2001.
警告: この引用は必ずしも正確ではありません.