APA-ийн эшлэл(7 дахь хэвлэлт)

Harvard Business Review. (2001). Harvard Business Review on Customer Relationship Management. Harvard Business Press.

Чикаго-гийн эшлэл (17 дахь хэвлэлт)

Harvard Business Review. Harvard Business Review on Customer Relationship Management. Boston: Harvard Business Press, 2001.

MLA -ийн эшлэл (9 дэх хэвлэлт)

Harvard Business Review. Harvard Business Review on Customer Relationship Management. Harvard Business Press, 2001.