APA (7e ed.) Bronvermelding

Harvard Business Review. (2001). Harvard Business Review on Customer Relationship Management. Harvard Business Press.

Chicago (17e ed.) Bronvermelding

Harvard Business Review. Harvard Business Review on Customer Relationship Management. Boston: Harvard Business Press, 2001.

MLA (9e ed.) Bronvermelding

Harvard Business Review. Harvard Business Review on Customer Relationship Management. Harvard Business Press, 2001.

Let op: Deze citaties zijn niet altijd 100% accuraat.