Citação norma APA

Harvard Business Review. (2001). Harvard Business Review on Customer Relationship Management. Harvard Business Press.

Citação norma Chicago

Harvard Business Review. Harvard Business Review on Customer Relationship Management. Boston: Harvard Business Press, 2001.

Citação norma MLA

Harvard Business Review. Harvard Business Review on Customer Relationship Management. Harvard Business Press, 2001.

Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.