Harvard Business Review. (2001). Harvard Business Review on Customer Relationship Management. Harvard Business Press.
Chicago-čujuhus (17. p.)Harvard Business Review. Harvard Business Review on Customer Relationship Management. Boston: Harvard Business Press, 2001.
MLA-čujuhus (9. p.)Harvard Business Review. Harvard Business Review on Customer Relationship Management. Harvard Business Press, 2001.
Muitte dárkkistit čujuhemiid riektatvuođa, ovdal go geavahat daid iežat deavsttas.