APA-referens (7:e uppl.)

Harvard Business Review. (2001). Harvard Business Review on Customer Relationship Management. Harvard Business Press.

Chicago-referens (17:e uppl.)

Harvard Business Review. Harvard Business Review on Customer Relationship Management. Boston: Harvard Business Press, 2001.

MLA-referens (9:e uppl.)

Harvard Business Review. Harvard Business Review on Customer Relationship Management. Harvard Business Press, 2001.

Varning: dessa hänvisningar är inte alltid fullständigt riktiga.