Sheth, J. N., & Parvatiyar, A. S. (2014). Customer Relationship Management. Tata McGraw Hill Education Private Limited.
Цитирование в стиле Чикаго (17-е изд.)Sheth, Jagdish N., и Atul; Shainesh Parvatiyar. Customer Relationship Management. New Delhi: Tata McGraw Hill Education Private Limited, 2014.
Цитирование MLA (9-е изд.)Sheth, Jagdish N., и Atul; Shainesh Parvatiyar. Customer Relationship Management. Tata McGraw Hill Education Private Limited, 2014.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.