APA (7th ed.) Citation

Sheth, J. N., & Shainesh, G. (2001). Customer Relationship Management. TMH.

Chicago Style (17th ed.) Citation

Sheth, Jagdish N., and G. Shainesh. Customer Relationship Management. New Delhi: TMH, 2001.

MLA (9th ed.) Citation

Sheth, Jagdish N., and G. Shainesh. Customer Relationship Management. TMH, 2001.