Cita APA (7th ed.)

Sheth, J. N., & Shainesh, G. (2001). Customer Relationship Management. TMH.

Cita Chicago (17th ed.)

Sheth, Jagdish N., i G. Shainesh. Customer Relationship Management. New Delhi: TMH, 2001.

Cita MLA (9th ed.)

Sheth, Jagdish N., i G. Shainesh. Customer Relationship Management. TMH, 2001.