Dyfyniad APA

Sheth, J. N., & Shainesh, G. (2001). Customer Relationship Management. TMH.

Dyfyniad Arddull Chicago

Sheth, Jagdish N., and G. Shainesh. Customer Relationship Management. New Delhi: TMH, 2001.

Dyfyniad MLA

Sheth, Jagdish N., and G. Shainesh. Customer Relationship Management. TMH, 2001.

Rhybudd: Mae'n bosib nad yw'r dyfyniadau hyn bob amser yn 100% cywir.