APA aipamena

Sheth, J. N., & Shainesh, G. (2001). Customer Relationship Management. TMH.

Chicago Style aipamena

Sheth, Jagdish N., and G. Shainesh. Customer Relationship Management. New Delhi: TMH, 2001.

MLA aipamena

Sheth, Jagdish N., and G. Shainesh. Customer Relationship Management. TMH, 2001.