APA-viite (7. p.)

Sheth, J. N., & Shainesh, G. (2001). Customer Relationship Management. TMH.

Chicago-viite (17. p.)

Sheth, Jagdish N., ja G. Shainesh. Customer Relationship Management. New Delhi: TMH, 2001.

MLA-viite (9. p.)

Sheth, Jagdish N., ja G. Shainesh. Customer Relationship Management. TMH, 2001.