Sheth, J. N., & Shainesh, G. (2001). Customer Relationship Management. TMH.
Chicagoスタイル(17版)引用形式Sheth, Jagdish N., , G. Shainesh. Customer Relationship Management. New Delhi: TMH, 2001.
MLA(9版)引用形式Sheth, Jagdish N., , G. Shainesh. Customer Relationship Management. TMH, 2001.
警告: この引用は必ずしも正確ではありません.