APA (7e ed.) Bronvermelding

Sheth, J. N., & Shainesh, G. (2001). Customer Relationship Management. TMH.

Chicago (17e ed.) Bronvermelding

Sheth, Jagdish N., en G. Shainesh. Customer Relationship Management. New Delhi: TMH, 2001.

MLA (9e ed.) Bronvermelding

Sheth, Jagdish N., en G. Shainesh. Customer Relationship Management. TMH, 2001.