Sheth, J. N., & Shainesh, G. (2001). Customer Relationship Management. TMH.
Chicago-čujuhus (17. p.)Sheth, Jagdish N., juo G. Shainesh. Customer Relationship Management. New Delhi: TMH, 2001.
MLA-čujuhus (9. p.)Sheth, Jagdish N., juo G. Shainesh. Customer Relationship Management. TMH, 2001.
Muitte dárkkistit čujuhemiid riektatvuođa, ovdal go geavahat daid iežat deavsttas.