APA (7. basım) Alıntı

Sheth, J. N., & Shainesh, G. (2001). Customer Relationship Management. TMH.

Chicago Style (17. basım) Atıf

Sheth, Jagdish N., ve G. Shainesh. Customer Relationship Management. New Delhi: TMH, 2001.

MLA (9th ed.) Atıf

Sheth, Jagdish N., ve G. Shainesh. Customer Relationship Management. TMH, 2001.