Sheth, J. N., & Shainesh, G. (2001). Customer Relationship Management. TMH.
芝加哥风格引文Sheth, Jagdish N., 与 G. Shainesh. Customer Relationship Management. New Delhi: TMH, 2001.
MLA引文Sheth, Jagdish N., 与 G. Shainesh. Customer Relationship Management. TMH, 2001.
警告：这些引文格式不一定是100％准确.