APA (7th ed.) Citation

Dyche, J. (2002). The CRM Handbook: A Business Guide to Customer Relationship Management. Pearson India.

Chicago Style (17th ed.) Citation

Dyche, Jill. The CRM Handbook: A Business Guide to Customer Relationship Management. New Delhi: Pearson India, 2002.

MLA (9th ed.) Citation

Dyche, Jill. The CRM Handbook: A Business Guide to Customer Relationship Management. Pearson India, 2002.