Dyche, J. (2002). The CRM Handbook: A Business Guide to Customer Relationship Management. Pearson India.
Style de citation Chicago (17e éd.)Dyche, Jill. The CRM Handbook: A Business Guide to Customer Relationship Management. New Delhi: Pearson India, 2002.
Style de citation MLA (9e éd.)Dyche, Jill. The CRM Handbook: A Business Guide to Customer Relationship Management. Pearson India, 2002.
Attention : ces citations peuvent ne pas être correctes à 100%.