Dyche, J. (2002). The CRM Handbook: A Business Guide to Customer Relationship Management. Pearson India.
Citación estilo ChicagoDyche, Jill. The CRM Handbook: A Business Guide to Customer Relationship Management. New Delhi: Pearson India, 2002.
Cita MLADyche, Jill. The CRM Handbook: A Business Guide to Customer Relationship Management. Pearson India, 2002.
Warning: These citations may not always be 100% accurate.