APA način citiranja (7. izdanje)

Dyche, J. (2002). The CRM Handbook: A Business Guide to Customer Relationship Management. Pearson India.

Čikaški stil citiranja (17. izdanje)

Dyche, Jill. The CRM Handbook: A Business Guide to Customer Relationship Management. New Delhi: Pearson India, 2002.

MLA način citiranja (9. izdanje)

Dyche, Jill. The CRM Handbook: A Business Guide to Customer Relationship Management. Pearson India, 2002.