Dyche, J. (2002). The CRM Handbook: A Business Guide to Customer Relationship Management. Pearson India.
Citazione stile Chigago Style (17a edizione)Dyche, Jill. The CRM Handbook: A Business Guide to Customer Relationship Management. New Delhi: Pearson India, 2002.
Citatione MLA (9a ed.)Dyche, Jill. The CRM Handbook: A Business Guide to Customer Relationship Management. Pearson India, 2002.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.