APA-ийн эшлэл(7 дахь хэвлэлт)

Dyche, J. (2002). The CRM Handbook: A Business Guide to Customer Relationship Management. Pearson India.

Чикаго-гийн эшлэл (17 дахь хэвлэлт)

Dyche, Jill. The CRM Handbook: A Business Guide to Customer Relationship Management. New Delhi: Pearson India, 2002.

MLA -ийн эшлэл (9 дэх хэвлэлт)

Dyche, Jill. The CRM Handbook: A Business Guide to Customer Relationship Management. Pearson India, 2002.