Dyche, J. (2002). The CRM Handbook: A Business Guide to Customer Relationship Management. Pearson India.
芝加哥风格引文Dyche, Jill. The CRM Handbook: A Business Guide to Customer Relationship Management. New Delhi: Pearson India, 2002.
MLA引文Dyche, Jill. The CRM Handbook: A Business Guide to Customer Relationship Management. Pearson India, 2002.
警告：这些引文格式不一定是100％准确.