REENU RAJU THOMAS. (2018). SEGMENTATION AND FORECASTING OF INBOUND CONTACT CENTER CALLS AT SBI GENERAL. School of Science NMIMS.
Čikaški stil citiranja (17. izdanje)REENU RAJU THOMAS. SEGMENTATION AND FORECASTING OF INBOUND CONTACT CENTER CALLS AT SBI GENERAL. Mumbai: School of Science NMIMS, 2018.
MLA način citiranja (9. izdanje)REENU RAJU THOMAS. SEGMENTATION AND FORECASTING OF INBOUND CONTACT CENTER CALLS AT SBI GENERAL. School of Science NMIMS, 2018.
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