APA (7th ed.) Citation

Metters, R. (2006). Successful Service Operations Management (2nd.). Cengage Learning.

Chicago Style (17th ed.) Citation

Metters, Richard. Successful Service Operations Management. 2nd. Cengage Learning, 2006.

MLA (9th ed.) Citation

Metters, Richard. Successful Service Operations Management. 2nd. Cengage Learning, 2006.

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