Metters, R. (2006). Successful Service Operations Management (2nd.). Cengage Learning.
Style de citation Chicago (17e éd.)Metters, Richard. Successful Service Operations Management. 2nd. Cengage Learning, 2006.
Style de citation MLA (9e éd.)Metters, Richard. Successful Service Operations Management. 2nd. Cengage Learning, 2006.
Attention : ces citations peuvent ne pas être correctes à 100%.