Metters, R. (2006). Successful Service Operations Management (2nd.). Cengage Learning.
Citación estilo ChicagoMetters, Richard. Successful Service Operations Management. 2nd. Cengage Learning, 2006.
Cita MLAMetters, Richard. Successful Service Operations Management. 2nd. Cengage Learning, 2006.
Warning: These citations may not always be 100% accurate.