Metters, R. (2006). Successful Service Operations Management (2nd.). Cengage Learning.
Chicago Style (17th ed.) CitationMetters, Richard. Successful Service Operations Management. 2nd. Cengage Learning, 2006.
ציטוט MLAMetters, Richard. Successful Service Operations Management. 2nd. Cengage Learning, 2006.
אזהרה: ציטוטים אלה לעיתים לא מדויקים ב 100%.