Metters, R. (2006). Successful Service Operations Management (2nd.). Cengage Learning.
Čikaški stil citiranja (17. izdanje)Metters, Richard. Successful Service Operations Management. 2nd. Cengage Learning, 2006.
MLA način citiranja (9. izdanje)Metters, Richard. Successful Service Operations Management. 2nd. Cengage Learning, 2006.
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