Metters, R. (2006). Successful Service Operations Management (2nd.). Cengage Learning.
Chicago-čujuhus (17. p.)Metters, Richard. Successful Service Operations Management. 2nd. Cengage Learning, 2006.
MLA-čujuhus (9. p.)Metters, Richard. Successful Service Operations Management. 2nd. Cengage Learning, 2006.
Muitte dárkkistit čujuhemiid riektatvuođa, ovdal go geavahat daid iežat deavsttas.