Metters, R. (2006). Successful Service Operations Management (2nd.). Cengage Learning.
Chicago-referens (17:e uppl.)Metters, Richard. Successful Service Operations Management. 2nd. Cengage Learning, 2006.
MLA-referens (9:e uppl.)Metters, Richard. Successful Service Operations Management. 2nd. Cengage Learning, 2006.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.