APA (7th ed.) Citation

Peppers, D. (2017). Managing Customer Experience and Relationships (3rd.). Wiley.

Chicago Style (17th ed.) Citation

Peppers, Don. Managing Customer Experience and Relationships. 3rd. Wiley, 2017.

MLA (9th ed.) Citation

Peppers, Don. Managing Customer Experience and Relationships. 3rd. Wiley, 2017.

Warning: These citations may not always be 100% accurate.