Peppers, D. (2017). Managing Customer Experience and Relationships (3rd.). Wiley.
Lua i Stíl Chicago (17ú heag.)Peppers, Don. Managing Customer Experience and Relationships. 3rd. Wiley, 2017.
Lua MLA (9ú heag.)Peppers, Don. Managing Customer Experience and Relationships. 3rd. Wiley, 2017.
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