Peppers, D. (2017). Managing Customer Experience and Relationships (3rd.). Wiley.
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रPeppers, Don. Managing Customer Experience and Relationships. 3rd. Wiley, 2017.
एमएलए (9वां संस्करण) प्रशस्ति पत्रPeppers, Don. Managing Customer Experience and Relationships. 3rd. Wiley, 2017.
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