Peppers, D. (2017). Managing Customer Experience and Relationships (3rd.). Wiley.
Čikaški stil citiranja (17. izdanje)Peppers, Don. Managing Customer Experience and Relationships. 3rd. Wiley, 2017.
MLA način citiranja (9. izdanje)Peppers, Don. Managing Customer Experience and Relationships. 3rd. Wiley, 2017.
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