Peppers, D. (2017). Managing Customer Experience and Relationships (3rd.). Wiley.
Citazione stile Chigago Style (17a edizione)Peppers, Don. Managing Customer Experience and Relationships. 3rd. Wiley, 2017.
Citatione MLA (9a ed.)Peppers, Don. Managing Customer Experience and Relationships. 3rd. Wiley, 2017.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.