Peppers, D. (2017). Managing Customer Experience and Relationships (3rd.). Wiley.
Chicago Style (17. basım) AtıfPeppers, Don. Managing Customer Experience and Relationships. 3rd. Wiley, 2017.
MLA (9th ed.) AtıfPeppers, Don. Managing Customer Experience and Relationships. 3rd. Wiley, 2017.
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