Peppers, D. (2017). Managing Customer Experience and Relationships (3rd.). Wiley.
芝加哥风格引文Peppers, Don. Managing Customer Experience and Relationships. 3rd. Wiley, 2017.
MLA引文Peppers, Don. Managing Customer Experience and Relationships. 3rd. Wiley, 2017.
警告：这些引文格式不一定是100％准确.