Cita APA (7a ed.)

Rai, A. K. (2016). Customer Relationship Management (2nd.). PHI.

Cita Chicago Style (17a ed.)

Rai, Alok Kumar. Customer Relationship Management. 2nd. PHI, 2016.

Cita MLA (9a ed.)

Rai, Alok Kumar. Customer Relationship Management. 2nd. PHI, 2016.

Precaución: Estas citas no son 100% exactas.