Rai, A. K. (2016). Customer Relationship Management (2nd.). PHI.
Chicago Style (17th ed.) CitationRai, Alok Kumar. Customer Relationship Management. 2nd. PHI, 2016.
MLA citiranjeRai, Alok Kumar. Customer Relationship Management. 2nd. PHI, 2016.
Opozorilo: Ti citati niso vedno 100% točni.